Frequently Asked Questions
- Is there a warranty on motorcycle sunglasses?
- How do I return products?
- How do I exchange products?
- What payment methods can I use?
- What are the shipping costs?
- How will my order be shipped?
- What is your privacy policy?
Bobster® Eyewear products are
warranted to be free of manufacturing defects (as received from our
manufacturing facility) for the lifetime of the eyewear. This warranty
program applies to all parts of the Bobster® Eyewear product. In the
unlikely event that any Bobster® Eyewear product is found to be
defective as a result of original materials or construction, as the
customer's sole and exclusive remedy, the defective Bobster® Eyewear
product will be repaired or replaced at the sole discretion of Bobster®
with the same or similar item of equal value at no cost to the consumer.
How to obtain Warranty Repair:
Contact us for a Return
Authorization Number and then return securely packaged eyewear along
with a note containing your name, address, telephone number, email
address and description of problem. We will repair or replace the item
(at our discretion) within 2-3 weeks of receipt. Items will be returned
by USPS or UPS.You are encouraged to return defective item(s) by a
traceable method (such as FedEx or UPS), as Bobster® is not responsible
for lost or misdirected packages.
Motorcycle Sunglasses 4U
Info@MotorcycleSunglasses4U.com
Ph. (888) 390-1862
SOS
Lifetime Replacement GuaranteeHi-Def Optics, LLC will, at their sole discretion, either repair or replace any defective or damaged Survival Optics Sunglasses®. You will be charged only a nominal $15.00 fee for Shipping and Handling for Sunglasses purchased in the United States, and $31.00 for Countries outside the United States.
For lenses that have been scratched by the owner due to negligence or mistreatment, an extra charge in the amount of $10.00 per pair of Tinted Polycarbonate Lenses and $15.00 per pair of Polarized or XLT Chromacoat Lenses will be assessed.
To take advantage of this Lifetime Replacement Guarantee the following conditions must be met:
- Merchandise must be returned in the original manufacturer's packaging, along with a copy of your receipt which includes your order number
- All originally included parts, cleaning cloths, cords and cases as well as a copy of your guarantee, must be returned with the glasses.
- A Return Authorization (RA) number must be obtained from SOS Eyewear® prior to shipping, and the RA Number written clearly on the outside of the shipping carton
- To obtain an RA number, please e-mail your request, including your order number, to: Returns@SOSeyewear.com, or Contact our Customer Service Department at 866-467-3111
- Hi-Def Optics, LLC is not responsible for Returns or Guarantee requests for products purchased by third parties or distributors
- Mail Returns To: Hi-Def Optics LLC, 1030 A Cindy Lane Carpinteria, CA 93013. Returns without a Return Authorization Number will be refused
- The customer is responsible for all return shipping charges. In the case of International shipments , all duties and taxes must be paid on the shipment. We recommend you ask your shipper for Insurance and a Tracking number, as Hi-Def Optics, LLC can not be responsible for the returned item until it arrives at our warehouse
Used products WILL NOT be accepted for return or exchange. Items must be new with all original packaging also in new condition.
Upon receipt and inspection of the merchandise, your credit card will be credited for amount of the item returned. (Shipping and handling charges are not refundable.)
All returns must be shipped prepaid of origin, unless prior arrangements have been made. No COD returns will be accepted. New orders resulting from exchanges will be shipped upon receipt of returned merchandise unless other arrangements have been made with Bobster®. Customers are responsible for all shipping charges, both inbound and outbound.
We accept Visa, Master Card, Discover, American Express, and PayPal.
For orders less than $75 the cost for shipping in the United States is $7.50. For orders more than $75 Shipping is free.
In stock orders ship within 1-3
business days, provided the items are in stock. Usually, orders placed
before noon (PST), on a business day are shipped that same day. For
items that are backordered your confirmation will show the EXPECTED
delivery date of the product to our Southern California warehouse.
Please allow a few extra days from this delivery date for your order to
be shipped out from our warehouse. Please contact us at info@motocyclesunglasses4U.com
with questions.
Orders for in stock items are sent to our
warehouse the instant your order is placed. Please make sure you include
all items you wish to order before submitting your order. Once an order
is placed, you will need to place a separate order if you desire
additional items.
For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.
If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.
Terms of Use Statement
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
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