Motorcycle Sunglasses 4U - Frequently Asked Questions (FAQ)

Frequently Asked Questions

  1. Is there a warranty on motorcycle sunglasses?
  2. How do I return products?
  3. How do I exchange products?
  4. What payment methods can I use?
  5. What are the shipping costs?
  6. How will my order be shipped?
  7. What is your privacy policy?

Warranty

Bobster

Bobster® Eyewear products are warranted to be free of manufacturing defects (as received from our manufacturing facility) for the lifetime of the eyewear. This warranty program applies to all parts of the Bobster® Eyewear product. In the unlikely event that any Bobster® Eyewear product is found to be defective as a result of original materials or construction, as the customer's sole and exclusive remedy, the defective Bobster® Eyewear product will be repaired or replaced at the sole discretion of Bobster® with the same or similar item of equal value at no cost to the consumer.

How to obtain Warranty Repair:
Contact us for a Return Authorization Number and then return securely packaged eyewear along with a note containing your name, address, telephone number, email address and description of problem. We will repair or replace the item (at our discretion) within 2-3 weeks of receipt. Items will be returned by USPS or UPS.You are encouraged to return defective item(s) by a traceable method (such as FedEx or UPS), as Bobster® is not responsible for lost or misdirected packages.

Motorcycle Sunglasses 4U

Info@MotorcycleSunglasses4U.com

Ph. (888) 390-1862

Back To Top

SOS

Lifetime Replacement Guarantee
Hi-Def Optics, LLC will, at their sole discretion, either repair or replace any defective or damaged Survival Optics Sunglasses®. You will be charged only a nominal $15.00 fee for Shipping and Handling for Sunglasses purchased in the United States, and $31.00 for Countries outside the United States.

For lenses that have been scratched by the owner due to negligence or mistreatment, an extra charge in the amount of $10.00 per pair of Tinted Polycarbonate Lenses and $15.00 per pair of Polarized or XLT Chromacoat Lenses will be assessed.

To take advantage of this Lifetime Replacement Guarantee the following conditions must be met:
  • Merchandise must be returned in the original manufacturer's packaging, along with a copy of your receipt which includes your order number
  • All originally included parts, cleaning cloths, cords and cases as well as a copy of your guarantee, must be returned with the glasses.
  • A Return Authorization (RA) number must be obtained from SOS Eyewear® prior to shipping, and the RA Number written clearly on the outside of the shipping carton
  • To obtain an RA number, please e-mail your request, including your order number, to: Returns@SOSeyewear.com, or Contact our Customer Service Department at 866-467-3111
  • Hi-Def Optics, LLC is not responsible for Returns or Guarantee requests for products purchased by third parties or distributors
  • Mail Returns To: Hi-Def Optics LLC, 1030 A Cindy Lane Carpinteria, CA 93013. Returns without a Return Authorization Number will be refused
  • The customer is responsible for all return shipping charges. In the case of International shipments , all duties and taxes must be paid on the shipment. We recommend you ask your shipper for Insurance and a Tracking number, as Hi-Def Optics, LLC can not be responsible for the returned item until it arrives at our warehouse

Back To Top

Return Products

RETURNS ARE SUBJECT TO A 15% RESTOCKING FEE. Unused items in original condition may be returned for exchange or refund if an RMA Authorization Number is requested within 7 days of receipt of item. Item must then be returned within 30 days of original delivery date. RMA Numbers are obtained by e-mailing info@MotorcycleSunglasses4u.com. Please include the order number and list items to be returned and reason. RMA Numbers will be sent via e-mail within 48 hours of request.

Used products WILL NOT be accepted for return or exchange. Items must be new with all original packaging also in new condition.

Upon receipt and inspection of the merchandise, your credit card will be credited for amount of the item returned. (Shipping and handling charges are not refundable.)

All returns must be shipped prepaid of origin, unless prior arrangements have been made. No COD returns will be accepted. New orders resulting from exchanges will be shipped upon receipt of returned merchandise unless other arrangements have been made with Bobster®. Customers are responsible for all shipping charges, both inbound and outbound.

Back To Top

Payments

We accept Visa, Master Card, Discover, American Express, and PayPal.

Back To Top


Shipping

For orders less than $75 the cost for shipping in the United States is $7.50. For orders more than $75 Shipping is free. 

Back To Top

How Orders are shipped

 In stock orders ship within 1-3 business days, provided the items are in stock. Usually, orders placed before noon (PST), on a business day are shipped that same day. For items that are backordered your confirmation will show the EXPECTED delivery date of the product to our Southern California warehouse. Please allow a few extra days from this delivery date for your order to be shipped out from our warehouse. Please contact us at info@motocyclesunglasses4U.com with questions.

Orders for in stock items are sent to our warehouse the instant your order is placed. Please make sure you include all items you wish to order before submitting your order. Once an order is placed, you will need to place a separate order if you desire additional items.

Back To Top

Privacy Statement

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Back To Top

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

Contact Us  ·  Privacy Policy  ·  Links  ·  Press Room  ·  FAQs  ·  Site Map


Copyright © MotorcycleSunglasses4U.com
info@MotorcycleSunglasses4U.com